Legal
Privacy Policy: UK GDPR Compliance & Data Protection
This policy explains what personal information Stairlift Advice UK collects, why, who we share it with and your rights under UK GDPR and the Data Protection Act 2018.
Last reviewed:
Information we collect
- Contact messages: name, email, topic and message.
- Technical data: basic information needed to run the site securely. See our cookie policy.
Why we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to contact messages | Legitimate interests |
| Keeping the website secure | Legitimate interests |
| Meeting legal obligations | Legal obligation |
Who we share it with
We do not share your personal data with installers or other businesses. We use trusted service providers to host this website and store data securely. We never sell your data.
How long we keep it
- Contact messages: up to 12 months after the conversation ends.
- Earlier if you ask us to delete it, unless we must keep it by law.
Your rights
- Access the data we hold about you.
- Correct inaccurate data.
- Ask us to delete it.
- Withdraw consent at any time.
- Object to or restrict processing.
- Data portability.
To use any of these rights, contact us and choose "Privacy". You can also complain to the Information Commissioner's Office at ico.org.uk (opens in a new tab). See our terms of use.